HRSD Ticket Development & Coordination Support

HRSD Ticket Development & Coordination Support

For over 25 years, National Experienced Workforce Solutions (NEW Solutions) has specialized in connecting experienced workers (ages 55+) with full-time and part-time job opportunities that support the critical missions of Federal Agencies across the United States.

NEW Solutions connects experienced workers (ages 55+) with the Office of Policy, Management and Budget (PMB). These experienced professionals provide administrative expertise, facilities management, natural and cultural resource planning, and a broad array of other professional skills that support the Office of Policy, Management and Budget through the Experienced Services Program (ESP).

Positions listed here do not guarantee employment for any definite period. Enrollment in the Experienced Worker Programs administered by NEW Solutions is temporary. The enrollment relationship between NEW Solutions and the Enrollee is an ?at-will? relationship. This means that an Enrollee is free to terminate enrollment at any time during the enrollment period, and NEW Solutions and the Agency have the right to terminate the relationship with the Enrollee.

PLEASE NOTE: An ?Enrollee? is not a federal employee, nor an employee of NEW Solutions. An ?Enrollee? is a participant in a grant program established through a Cooperative Agreement funded by the agency and administered by NEW Solutions.

This opportunity applies to applicants legally eligible to work in the United States.

This position supports the Office of Human Capital (OHC), Operations Division, Quality Assurance and Processing Division.

Duties:

The enrollee will provide HR Service Delivery (HRSD) ticket-development and coordination support. The enrollee does not decide or authorize personnel actions and makes no determinations that commit the government.

• Analyze incoming issues.   45%
• Drafts clear and actionable tickets.   40%
• Ensure accurate routing and documentation to support HR operational efficiency.   15%

Qualifications:

HS/GED Degree in No particular degree required with minimum additional experience of 10 year(s) in Federal HR or IT support

• Experience required with Windows, MS Word, MS Teams, MS Outlook

Other:

• Physical requirements: Job is primarily sedentary and performed at a computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.